Questions and Answers from BARTON Experts

Customers often have a variety of technical and application questions about the proper selection, performance, and use of BARTON abrasives and waterjet parts.

In addition to the information found elsewhere on this website, this section is provided by various experts at BARTON regarding topics that have come up frequently in conversation with customers. We hope you find the information helpful. Of course, if you have a question that’s not addressed in this section, don’t hesitate to call 800-741-7756. BARTON customer service professionals are always ready to answer your questions.

Enter a word or phrase to search the FAQs or select a category to view by topic.

How do I place an order?

To offer the best possible service, there are a variety of ways customers can purchase BARTON products. Call Customer Service at 1-800-741-7756 during normal business hours, 8AM– 5PM Eastern Time. Write to Customer Service at orders@barton.com. Shop online at store.barton.com to find a wide selection of genuine OEM and aftermarket replacement waterjet parts.

How do I set up an account? How long will it take?

We would love to have your business! New accounts can usually be established within 24 hours. A BARTON inside sales representative will help you set up your account – call us toll free at 1-800-741-7756. You will need to complete and submit our secure electronic credit application.

How do I find out the status of our credit application?

The BARTON credit application review is usually completed within 24 hours. To find out the status of your company’s credit application, please call the credit department at 518-615-2052, or send us an email to credit@barton.com.

What is the typical lead time to receive an abrasive order?

Most abrasive orders are shipped the same day or the next business day after the order is received. The BARTON logistics representatives shop for the best freight rates for large orders, such as full truckloads, to minimize the cost to our customers. Most truckload orders ship within two to three days.

What is the typical lead time to receive a waterjet parts order?

Most waterjet parts orders are shipped the same day or the next business day after the order is received. Same day shipping is available for orders received by 3PM Eastern Time Monday – Friday. Unless expedited shipping is requested, domestic parts orders ship via UPS Ground from our Petersburg, VA or Simi Valley, CA warehouses.

What kind of abrasives does BARTON sell?

BARTON has an extensive line of abrasive products including ADIRONDACK hard rock garnet, ALLTEK alluvial garnet, a blend of garnet and staurolite called FUSION, and a pure staurolite abrasive – ECOTEK STL. Learn about our waterjet abrasives and blasting abrasives.

What types of packaging is available and what are the sizes and pallet weights?

BARTON abrasives are available in a variety of package sizes and types, including 55 LB paper bags in full pallet quantities of 2,200 LBS (40 bags) and 4,400 LBS (80 bags); 55 LB plastic pails in full pallet quantities of 1,980 LBS (36 pails); 2,200 LBS. bulk bags; 4,400 LBS bulk bags. Not all grades are available in all package types. Your customer service representative can let you know which package sizes are available for the abrasive product you have selected.

Does BARTON offer smaller package sizes than 55 LBS?

In some cases Barton has been able to provide alternative packaging for special applications. Please contact your regional sales manager with your specific requirement.

How do I find the BARTON warehouse near me?

BARTON warehouse locations are listed on the How to Buy page.

How do I find my BARTON sales representative?

Find contact information for the BARTON sales representative in your area on the How to Buy page.

How is BARTON different from other abrasive suppliers?

At BARTON, quality is paramount and customer success is our priority. When you choose BARTON you get the unrivaled quality that is our family heritage, and a team of professionals who continually strive to deliver products and service that meet or exceed expectations. Customers are viewed as partners and we believe in working collaboratively to bring value to every interaction.

Is a tarp required if I would like my abrasive delivered by flatbed?

A tarp and pallet cover is required on all flatbed shipments of BARTON abrasives. An exception can be made if a written waiver is provided by the customer.

What is a Certificate of Analysis?

A Certificate of Analysis (CoA) is a document issued by a regulatory or quality assurance entity verifying the adherence to product specifications and standards of production of certain products such as food products and drugs. The certificate usually includes the actual test results performed on the product batch.

How do I get a Certificate of Analysis?

Contact customer service by email to customerservice@barton.com or by calling 1-800-741-7756 to request a Certificate of Analysis.

What is a Certificate of Conformity?

A Certificate of Conformity (CoC), also known as a Certificate of Conformance or Certificate of Compliance is document given to exporters or importers to show that the good or services bought or supplied meet the required standards. The document is usually required during customs clearance of goods to some countries.

How do I get a Certificate of Conformity?

Contact customer service by email to customerservice@barton.com or by calling 1-800-741-7756 to request a Certificate of Conformity.

Who do I contact for questions about sales tax?

A BARTON accounts receivable representative is here to assist you with sales tax questions related to your purchases from us. To speak with an accounts receivable representative, please call 518-615-2056 or email us at accountsreceivable@barton.com.

How do I get a copy of my invoice?

To request a copy of an invoice, please contact accounts receivable at 518-615-2056 or by email to accountsreceivable@barton.com.

Who do I contact for questions about my invoice?

Contact customer service by email to customerservice@barton.com or by calling 1-800-741-7756 with questions about your invoice.

How can I make a payment?

BARTON offers multiple ways to make a payment on your account. The preferred method of payment is an electronic ACH or wire payment. To make an ACH or wire payment, please contact accounts receivable at 518-615-2056 or by email to accountsreceivable@barton.com.